Data Protection

Privacy Policy my888 – Your Personal Data Security is Our Priority

We understand that your personal data is sensitive and must be handled with the utmost responsibility. This document clearly explains how my888 collects, uses, and protects your information.

Updated: January 2026  |  Bahasa Melayu
Commitment Privacy my888

Six core principles that shape how my888 handles every member's personal data — built on trust, transparency, and accountability.

End-to-End Encryption

All personal data and financial information transmitted to and from the my888 platform is protected by 256-bit SSL encryption. This ensures your data cannot be intercepted or read by unauthorized parties during transmission.

Minimal Data Collection

My888 only collects data that is strictly necessary for platform operations — nothing more. We do not collect irrelevant data and do not sell your information to third-party advertisers or marketing parties.

Privacy by Default

The default privacy settings on the my888 platform are set to the strictest level — none of your data is shared automatically. You must actively provide consent for any data use beyond basic operational requirements.

Full User Control

You have the right to access, correct, download, or request deletion of your personal data at any time. The my888 support team processes data-related requests within 14 business days.

Regulatory Compliance

The my888 Privacy Policy is built in accordance with the data protection guidelines applicable to our platform. All data handling practices are reviewed periodically to ensure ongoing compliance with the latest requirements.

Data Breach Notification

In the event of any security incident involving your data, my888 is committed to notifying you within 72 hours of the incident being discovered, along with information on the recovery actions taken.

This Privacy Policy comprehensively describes my888's privacy practices. By using our platform, you agree to how we handle your personal data as described herein. Please read carefully before using any my888 services.

1 Introduction

My888 takes user privacy seriously. As an online gaming platform serving hundreds of thousands of members in Malaysia, we understand that the trust you place in us extends to how we handle your personal data.

This Privacy Policy describes the types of data we collect, how it is used, who may access it, how long it is retained, and your rights as a user regarding that data. It is written in clear, plain language because we believe you deserve to know exactly what happens to your information.

This document applies to all users of the my888 platform, including unregistered visitors, registered members, and former members whose accounts have been closed. Continued use of our platform following any amendments to this Privacy Policy will be considered acceptance of the updated terms.

2 Types of Personal Data Collected

My888 collects various types of data depending on how you interact with our platform. The following are the main categories of data we handle:

Data Categories Example Information Requirements
Personal Identity Full name, date of birth, IC/passport number Mandatory
Contact Information Email address, phone number, residential address Mandatory
Financial Information Bank account number, transaction records, account balance Mandatory
Verification Data IC copy, bank statement, verification selfie KYC
Usage Data Activity logs, game history, login timestamps Automatic
Technical Data IP address, browser type, device operating system Automatic

We do not collect sensitive data such as health information, political views, or religious beliefs unless required by law in specific circumstances.

3 How Data Is Collected

Your personal data is collected by my888 through several primary channels:

  • Account registration: Information you provide when completing the registration form, including your name, email, and contact details.
  • KYC Process: Identity verification documents you upload as part of the account verification process.
  • Financial transactions: Information related to your deposits, withdrawals, and payment history.
  • Platform usage: Data automatically generated when you use the platform, including activity logs, game history, and session records.
  • Device and network: Technical information collected automatically, such as IP address, browser type, and device information.
  • Communications with support: Records of conversations and correspondence with the my888 customer support team.
  • Cookies and similar technologies: Data collected via cookies and other tracking technologies when you browse our platform.

Note: my888 does not purchase or obtain personal data from third-party sources for marketing purposes. All data we hold is either provided directly by you or generated through your use of our platform.

4 Purpose of Personal Data Use

My888 uses your personal data solely for legitimate, stated purposes. The following are the primary purposes for which your data is used:

  • Account operations: To create, manage, and maintain your my888 account, including login processing and password management.
  • Identity verification (KYC): To verify your identity in order to ensure platform security and compliance with anti-money laundering requirements.
  • Transaction processing: To process deposits, withdrawals, and all financial transactions related to your account.
  • Customer service: To provide assistance, handle complaints, and communicate with you regarding your account or platform usage.
  • Security and fraud prevention: To detect and prevent fraudulent activity, account misuse, and other security threats.
  • Legal compliance: To fulfill legal obligations, including reporting to authorities where required.
  • Platform improvements: To analyze usage patterns and improve the features and user experience of the my888 platform.
  • Account-related communications: To send important notifications regarding your account, changes to terms, or security issues.

my888 does not use your personal data for third-party marketing purposes or sell it to advertising companies under any circumstances.

5 Data Sharing with Third Parties

My888 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, there are certain situations where your data may be shared:

  • Service providers: Companies that help us operate the platform, such as payment processors, cloud service providers, and identity verification companies. All such parties are bound by strict confidentiality agreements.
  • Legal compliance: Where required by court order, authority investigation, or other valid legal obligations.
  • Fraud prevention: With recognised industry bodies or fraud prevention agencies for the purpose of detecting and preventing illegal activity.
  • Business transfers: In the event of a merger, acquisition, or sale of company assets where user data may be transferred to a new entity, you will be notified in advance before any such transfer takes place.

In all data sharing instances, my888 ensures that recipient parties comply with data protection standards equal to or higher than those we uphold ourselves.

6 Data Security Measures

Protecting your data from unauthorized access, loss, or misuse is a priority for my888. We implement multiple layers of security for this purpose:

  • 256-bit SSL encryption for all data in transit between your browser and our servers.
  • Encryption of sensitive data stored in our databases using industry-standard algorithms.
  • Strict access controls — only staff with a legitimate business need may access user data.
  • Continuous system monitoring to detect any suspicious activity or intrusion attempts.
  • Regular penetration testing conducted by independent security experts.
  • Two-factor authentication is available and encouraged for all member accounts.
  • Encrypted and secure data backups to ensure recovery in the event of an incident.

Shared Responsibility: While my888 takes all reasonable security measures, the security of your account also depends on you. Make sure your password is strong and unique, never share your login details with anyone, and enable two-factor authentication for added protection.

7 Data Retention Period

My888 retains your personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Our general data retention guidelines are as follows:

  • Active account data: Retained for as long as your account remains active on the my888 platform.
  • KYC and identity records: Retained for a minimum of 5 years after account closure to fulfil legal requirements related to anti-money laundering.
  • Financial transaction records: Retained for a minimum of 7 years for audit and financial regulatory compliance purposes.
  • Activity and security logs: Retained for 12 months for troubleshooting and fraud detection purposes.
  • Support communication records: Retained for 3 years for reference and dispute resolution purposes.

Once the retention period expires and there is no legal requirement to continue storing the data, it will be securely and irreversibly deleted or anonymised.

8 Your Rights Regarding Personal Data

As a my888 platform user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

Right of Access You have the right to request and receive a copy of the personal data we hold about you. Such requests will be processed within 14 business days.
Right to Rectification If your data is inaccurate or outdated, you may request a correction. Incorrect data must be rectified within a reasonable timeframe.
Right to Erasure You may request the deletion of your personal data, subject to our legal retention obligations. Such requests will be reviewed and processed accordingly.
Right to Restriction of Processing In certain circumstances, you may request that we restrict the processing of your data while awaiting the outcome of an objection or correction request.
Right to Data Portability You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another platform where applicable.
Right to Object You have the right to object to the processing of your data for specific purposes. Objections to marketing communications will be actioned immediately.

To exercise any of the above rights, please contact the my888 support team via live chat. We will verify your identity before processing any data-related request to protect the security of your information.

9 Cookies & Tracking Technologies

The my888 platform uses cookies and similar technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as maintaining login sessions and security settings. These cookies cannot be disabled.
  • Functional cookies: Saves your preferences such as language, display settings, and game preferences to deliver a more personalized experience.
  • Analytics cookies: Collects information on how you use the platform to help us understand usage patterns and improve our services.
  • Security cookies: Used to detect and prevent fraudulent activity and to protect your account from unauthorised access.

You can manage your cookie settings through your web browser settings. Please note that blocking certain cookies may affect the functionality of the my888 platform.

10 Third-Party Links

The my888 platform may contain links to third-party websites or services in certain contexts. Please note that this Privacy Policy applies only to the my888 platform and not to those third-party websites or services.

My888 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit, especially where it involves the collection of personal information.

Our game providers and technology partners integrated with the my888 platform are subject to strict data protection agreements to ensure your data remains protected even when processed by their systems.

11 Child Protection

The my888 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that data belonging to a minor has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. If you believe a child has registered an account on our platform, please contact the my888 support team immediately.

Child Protection Commitment: my888 uses age verification technology and KYC processes to prevent registration by individuals below the minimum age requirement. This is part of our commitment to Responsible Gaming.

12 Amendments to the Privacy Policy

My888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, or evolving legal requirements. Any significant changes will be communicated to registered members via:

  • Email notification to the address registered to your account.
  • In-platform notification when you log in.
  • Clear notices displayed on the my888 platform's home page.

It is your responsibility to review this Privacy Policy periodically. Continued use of the my888 platform after any amendments take effect will be considered your acceptance of the updated terms.

The "Updated" date at the top of this document indicates when the current version took effect. If you do not agree with any changes, you have the right to close your account and stop using the platform.

For any inquiries related to this Privacy Policy, please contact the my888 support team via 24/7 live chat or refer to our FAQ page.

Your Data, Our Responsibility

Play with Confidence at my888 – Your Privacy is Protected

With 256-bit SSL encryption, strict data controls, and a full commitment to user privacy, my888 is a platform you can trust completely. Register today and experience the difference.

256-bit SSL Encryption
Data Is Not Sold to Third Parties
Full Control of Your Data
Bahasa Melayu